Sep 13, 2021
Tom Quay is the CEO and co-founder of Passenger, a digital customer experience platform that supports more than 70 public transport operators and whose ultimate goal is to drive sustainability by reengaging and revitalising perceptions around public transport, especially bus travel.
Show Notes:
(2:11) Early beginnings and journey to the founding of Passenger
(3:09) So you don't think you were destined to run your own business?
(5:51) Where did the pivot into public transport come from?
(7:15) Was there a moment of truth where you knew you were onto a good thing?
(9:47) Any tips and hints on people considering switching from client service to product development?
(12:58) Where is Passenger now and how does it make transport more sustainable?
(15:08) How do you define sustainable transport?
(17:30) What's your opinion on electric cars?
(20:16) What changes do you see in the use and perception of public transport post-Covid?
(21:22) Have you seen an acceleration of digitalisation in the public transport sector?
(24:33) Challenges for Passenger moving forward
(26:25) Is Passenger a disruptor, and what would you define as disruption?
(29:20) If you were the Minister for Transport, what would you do to enable better adoption of public transport in the provinces?
(34:39) Any countries/cities that are getting transport sustainability right?
(38:45) Changing our mindset and choosing sustainability over convenience
(40:58) Hints and tips to change mindset?
(43:24) What positive changes would you like to see to promote cycling?
(47:07) What are your hopes and aspirations for Passenger for the next five to ten years?
(49:25) What is your definition of success?